Club membership administration
Club membership administration is a task that arises when those who regularly enjoy leisure activities decide to organise themselves into clubs that have to be managed. These organisations can be car or bike owners’ and enthusiasts’ clubs, sports clubs or even groups that share a common interest in some aspect of culture, such as history, music or foreign travel.
Very often, the roles of chairperson, secretary, treasurer and events manager are happily filled by volunteers and initially the members help out with other tasks as needed. Eventually, as the club grows across the region, country or even worldwide, they discover how time consuming the club administration burden can be, and the larger the membership list, the more complicated the work can become.
The collection of club subscriptions, issuing of membership cards, the compilation, print and distribution of newsletters or magazines, sourcing advertisers or sponsorship, the organisation of regional or national events - all these tasks soon prove to be more onerous than was ever imagined and the club often falls into disarray as a result.
Assuming a realistic level of income from membership subscriptions, club membership administration can easily and seamlessly be outsourced. As well as providing admin support on an ad hoc basis for many local clubs, charities and other organisations, Standby has been providing club administration support to the Lotus Seven owners’ and enthusiasts’ club since 2007, and almost immediately the club began to appreciate the benefits.
Your club could benefit too; call us for a chat about how we can help - 08456 858 678.
With over 3000 members worldwide, supporting the Lotus Seven Club is literally a full time job and now that the outsourced club administration services role has been developed to its fullest potential, new tasks have been added to the provision and club officers are wondering how they ever coped before. If you're struggling with your club membership adminsitration, click here for a quotation on Standby's support services.
Using purpose designed software and working closely with the management team, all club membership renewals and organisation of events are handled by Standby’s proactive and dedicated Lotus Seven account handler. She has built a successful working synergy with the Chairman, regional organisers, the editor of the monthly magazine and its regular advertisers and, most importantly, with the members who soon recognised an empathetic petrol head and now regard her as a personal friend.
To read our glowing testimonials from the Lotus Seven Club and others, please click here.
The keys to successful outsourced club administration services are reliability and continuity, and Standby offers these in abundance. The office is open throughout the lunch hour and there is a voicemail provision for out-of-hours callers, essential for members in other time zones, or those nearer to home who work all day. The service is delivered under a formalised Service Level Agreement, with consistency as a mainstay; should the account handler be away from the office, Standby’s fully trained back up team is on hand to step into the role.
All of Lotus Seven’s calls are answered in the club’s name, and with plenty of back up telephone lines their callers never find the number engaged. Standby’s outsourced club membership administration service ensures that members always receive friendly and helpful service, whether they need to renew a membership, register a change of vehicle or book onto a track day event.
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