Outsourcing Services for the Public Sector
With the Government’s recently declared commitment to improved delivery and enhanced accountability, it has never been so important for the Public Sector to display best practice in all areas.
Many departments are already wondering how to implement such an aspiration and where to turn for help and advice.
Standby has been providing admin support to all sectors of commerce since 1983 and has plenty of experience upon which to draw. With an excellent professional reputation and a commitment to delivering excellence, the team is confident that they are perfectly placed to deliver a first class service to the Public Sector at a time when a saving in costs of up to £14bn has been identified as being needed by the year 2013 (http://www.guardianpublic.co.uk/vince-cable-spending-cuts as reported in the Guardian, autumn 2009).
The benefits of outsourcing back office services in the Public Sector are very similar to the economies that can be made by the small businessman, the professional and the CEO of a large organisation. The key to the success of any outsourcing project is to identify where costs are running away with themselves, and where better delegation downwards and outwards could be implemented. Standby can offer an impartial overview in areas of activity that may be too close and familiar for managers to assess them accurately.
Areas of administration that are commonly overmanned and poorly managed include:
Highly mechanised systems such as payroll and accounts
Dispatch and distribution services including mail shots
Database building and maintenance
Proof reading and checking
Arranging exhibitions and seminars
Booking meetings and training events
Making travel arrangements and booking accommodation
In their determination to ensure their own best practice in all areas of activity, Standby has committed itself to achieving its ISO 9001 certification in 2010 to ensure that formal standards are set and upheld in matters such as security, confidentiality, sustainability, management, training and customer service. While their systems already cater more than adequately for these issues, Standby’s managing director Susi Cernoch points out, ‘I wanted to be sure that the systems we have in place not only work well for us and our valued clients, but that they can be assessed against the yardstick of an independent quality mark.
‘This will ensure that we never become complacent or fall behind on important matters such as software updates, safety procedures and legal complicity. I owe it to my staff, to our clients, to my industry colleagues and even to our suppliers to operate at the highest level of professionalism.’
With over thirty years’ experience in the commercial arena working for large and small private sector organisations as well as for a local authority, Susi Cernoch can recognise the similarities - and differences - in business challenges across the board. In addition, as an active representative of local business and social groups over a period of many years she is well placed to appreciate how people perceive best practice in the public sector, and to assist procurement managers in the decision making process on how that level of service might be delivered by means of outsourcing.
The Standby team is ready and eager to acquire recognition as a source of reliable high quality outsourcing services and advice, and can be reached via the enquiry form here or by calling 08456 838678.
facebook
linked in